VIOLET can support returns up 30 days from the date of purchase. Any purchase is governed primarily by the merchant that fulfilled the product. We recommend that Shoppers look up that return policy before beginning the return process.
The following constitute Violet's Default Policies pertaining to Returns and Refunds where applicable. For Channels that use these policies, the below will govern such actions. For Channels that have separate policies, the agreement between the Merchant and Channel exists outside of Violet and is not governed in any way by Violet.
Violet Default Return Policy
We require that each Merchant has an explicit return policy and method within their e-commerce system of record for all returns and refunds. If an items is returned, the Merchant must begin this process from that system of record. It is not Violet’s responsibility to begin this process, as we have no way of knowing if, or when a product has actually been returned. If a Shopper desires to return a product bought from Merchant, Merchant shall provide the Shopper with a return label, instructions on how to return the product(s), and a description of the fees refunded. The Return itself must be triggered in the e-commerce system of record in order for Violet to take action on it.
Returns initiated within thirty (30) days of the time of purchase will result in a complete refund to all parties in the transaction. In the event of a Return, Violet will take action according to the model identified in the Merchant-Channel Connection. Violet is not responsible for claims, issues, actions, fines, damages, or requests caused by a Channel’s negligence, product or pricing errors, system failures, integration failures, their failure to comply with applicable laws and governing policies, data breaches, security incidents, gross negligence, willful misconduct, or returns or refunds caused by end-users or Shoppers.
All Returns are subject to the policies of the Merchant and/or Channel from whom the Shopper purchased the product, unless the Merchant or Channel opt to use this Policy you're reading now.