Inevitably, the question arises: "How do we do an exchange while using VIOLET?" Our answer to this question is often our answer to most questions of this nature. You're already selling products through your website, and there are tools for this that we would prefer to use, instead of trying to create something new and out of the ordinary.
When an exchange is accepted the merchant must take any actions necessary to reflect this on the order record within their e-commerce platform. If the exchange is for an item of lesser value, any amounts refunded to the shopper must be reflected on the order record within the e-commerce platform. Failure to update the order record and include the refunded amount will result in the shopper not being refunded.
